Privacy Policy for Lunar Holistic Therapies

Effective Date: 8th April 2025

Lunar Holistic Therapies respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, or engage with us on social media. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address (if applicable).

  • Health Information: Details about your health status, conditions, or treatments for the purpose of providing relevant services (e.g., reflexology, massage, energy healing).

  • Payment Information: Information related to payments made for treatments, such as bank details or credit card information.

  • Booking Information: Details about your appointment history, preferences, and communication with us (e.g., via phone, email, or booking platform).

  • Marketing Information: If you subscribe to our newsletter or opt-in for marketing communications, we may collect your preferences and interests.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

  • Providing Services: To offer holistic therapies, wellness treatments, and consultations that suit your individual needs.

  • Communication: To confirm bookings, send reminders, respond to inquiries, and communicate essential information regarding your appointments.

  • Payment Processing: To process payments and manage transactions.

  • Health and Safety: To ensure the treatments we offer are safe and suitable for your health conditions and to maintain necessary records for treatment purposes.

  • Marketing: If you opt-in, we may send you newsletters, special offers, and updates related to our services. You can unsubscribe at any time.

  • Improvement of Services: To enhance the quality of our services, we may analyze feedback and usage patterns to improve the client experience.

3. Sharing Your Information

We respect your privacy and will never share your personal data with third parties, except in the following cases:

  • Service Providers: We may share your data with trusted third-party service providers who assist us with booking systems, payment processing, or other business operations. These providers are required to keep your information confidential and secure.

  • Legal Requirements: We may disclose your personal data if required by law, regulation, or legal process, or if we believe such action is necessary to comply with legal obligations or protect our rights.

  • With Your Consent: We will share your personal information with third parties only if you have explicitly given us consent to do so.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you book a treatment, enter personal information, or make payments. However, no method of transmission over the internet is completely secure, and while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Retention of Personal Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. When your data is no longer required, we will securely dispose of it.

6. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.

  • Correction: You can ask us to correct any inaccuracies in your personal data.

  • Deletion: You have the right to request the deletion of your personal data under certain circumstances.

  • Restriction: You may request that we restrict the processing of your personal data.

  • Data Portability: You may request a copy of your personal data in a structured, commonly used format.

  • Objection to Marketing: You can opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

If you wish to exercise any of your rights, please contact us using the details below.

7. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to enhance your user experience. Cookies are small files that are placed on your device to collect information about how you interact with our website. You can disable cookies in your browser settings, but doing so may limit some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites. We encourage you to review their privacy policies before sharing any personal information.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete that information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be updated at the top of the page. Please check back periodically to review any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise any of your rights regarding your personal data, please contact us at:

Lunar Holistic Therapies
Email: olivia@lunarholistictherapiestelford.info
Website: Lunar Holistic Therapies Telford